Terms and conditions of sale

Please read the following terms and conditions carefully before purchasing a video game boosting service via this website.

1. Seller information

1.1. These General Terms and Conditions of Sale ("GTCS") govern the sale of the video game boosting service by Captainboost, a private company incorporated under the laws of France, and available on the www.captainboost.app website .

1.2 Our website offers various boosting services for video games, such as level increases, improved statistics, etc.

1.3. Video game boosting services refer to services offered by our platform aimed at improving or accelerating the progress, skills or level of play of a player account in a specific video game.

2. Contact

2.1. You can contact us via the support and "Contact Us" links on the website(www.captainboost.app). Captainboost customer service is available to answer your technical support requests and any questions you may have regarding the boosting service.

2.2. If we need to contact you, we will use the e-mail address you provided at the time of purchase.

3. Terms of use

3.1. To purchase an in-game boosting service via the Website, you must have a valid user account ("User Account") on the Website, have a valid payment method that we accept, be authorized to use that payment method (for example, be the cardholder or have the right to use the card) and have a compatible device (computer, smartphone, game console, etc.) that allows you to play the relevant game. You must keep your user account information secure and not share it with others.

3.2. If you are considered a minor under the law of your country, you must obtain permission from your parent or legal guardian to purchase a boosting service from us and to accept these terms.

3.3 Some boosting services may be subject to age restrictions and will not be sold to underage persons. You must comply with all age restrictions applicable to the purchase and use of any Boosting Service. If you are considered a minor under the law of your country, you and your parent or legal guardian are responsible for ensuring that you purchase an age-appropriate boosting service.

4. Compatibility and Game Data

4.1. Before placing your order, you must check that your video game is compatible with the boosting service you wish to purchase. Some games may have specific restrictions or rules regarding boosting, and it is your responsibility to ensure that you comply with these rules.

4.2. You are responsible for all Internet access, game subscription, or third-party data charges in connection with the use of the boosting service. We cannot be held responsible for any additional costs incurred in using the boosting service.

5. Confidentiality and Personal Data Protection

5.1. By placing an order with CaptainBoost, you agree that your personal data may be used to communicate with you regarding promotional offers and important information. Under no circumstances will your data be sold to third parties.

You can unsubscribe at any time by sending an email to: service-client@captainboost.app.

6. Purchase Contract

6.1. When you purchase an in-game boosting service via the Website, a contract is entered into between you and Captainboost for the provision of the service. This contract includes the following:

• These General Terms and Conditions
• Our terms of use, governing access to and use of the website
• The terms and conditions of our affiliate program, if applicable.

7. Customer service and support

7.1. After purchasing the boosting service, you can contact our customer service team, as described in section 2.1, if you have any questions or need assistance.

8. Controls

8.1. Placing an order: You can order by selecting the desired boosting service, checking the details and requirements, confirming your acceptance of these terms and conditions, choosing your payment method and clicking the "Pay" button. Please read and check your order carefully before submitting it. If you need to correct any errors, you can do so on the website before submitting it to us. When you place your order at the end of the online purchasing process, this does not mean that we have accepted your order. We will send you our confirmation e-mail (see section 8.3 below) if we accept your order.

8.2. If we are unable to accept your order: We reserve the right not to accept your order. We will inform you as soon as possible if we are unable to accept your order.

8.3. Order Confirmation: If we accept your order, we will send you a confirmation e-mail ("Confirmation E-mail"). At this point, a legally binding contract will be established between you and us, and performance of the boosting service will begin.

8.4. Delivery times: Delivery times for boosting services depend on the type of service chosen. We will inform you of estimated delivery times when you place your order.

8.5. Unusual activity: Very occasionally, we may need to refuse or cancel an order or suspend a user account even if we have previously confirmed an order, for example if we identify something unusual about an order or user account. If this happens to you and you think we've made a mistake, please contact our customer service team (see section 2.1 above).

9. Responsibilities

9.1. We undertake to provide the boosting service in the video games you have purchased as quickly as possible. However, we cannot be held responsible for delays beyond our control, such as technical problems, server failures, delivery delays on the part of suppliers, or any other unforeseen circumstances. In such cases, we will do our best to inform you when you can expect to receive your boosting service or to find an alternative solution.

9.2 We are not responsible for the consequences of using the boosting service you have purchased from our site. You are responsible for your use of the boosting service and any results thereof.

9.3. You agree not to use the boosting service for any illegal or fraudulent purpose or in violation of the rights of others. We reserve the right to take appropriate action, including termination of your account, if we have reason to believe that you have violated these terms.

9.4. Once the order has been placed, we are no longer responsible for your account.

10. Prices and payment

10.1. Prices for the video game boosting service are displayed on our website and are subject to change without notice. Prices are in euros and include all applicable taxes, unless otherwise indicated.

10.2. Payment is made online at the time of ordering. We accept all major credit cards and payment methods specified during the ordering process. You must ensure that you have the necessary funds and that the payment details provided are accurate.

10.3 In the event of problems with payment, please contact our customer service department for assistance. We reserve the right to refuse or cancel an order in the event of suspected fraud or misuse of your payment method.

11. Cancellation and refund

11.1. Modification of the right of withdrawal: In accordance with current regulations, the 14-day right of withdrawal generally applies from the date of purchase. However, for the boosting service, the immediate and irreversible nature of the service justifies an exception. By making a purchase, you acknowledge and accept that performance of the boosting service begins immediately and is assigned to our partners, making it impossible to cancel or retract once the process has begun. Consequently, you expressly waive your right of withdrawal for this specific service upon purchase.

11.2. Specific refund policy: Despite the exclusion of the right of withdrawal, our commitment to customer satisfaction remains intact. If you encounter technical problems attributable to our service that prevent the full and proper execution of the boosting service, please contact us immediately. We will assess the situation and may, at our discretion, issue a partial or full refund.

11.3 Other cases of refund: Partial or total refunds may be considered in exceptional cases where the service provided does not meet our commitments or is marred by significant errors on our part. Such cases will be assessed on an individual basis.

11.4. Refusal of refund: A refund may be refused in the event of abuse or fraudulent use of the service, or in the event of violation of the terms of use.

12. Service Errors and Defects

12.1. We strive to provide high-quality boosting services. However, errors or defects may occur. If you encounter a problem with the boosting service you have purchased, please contact us as soon as possible. We will do our best to solve the problem and provide you with an appropriate solution.

12.2. If a boosting service is found to be defective or not as described, we will provide you with a corrective service or offer you an equivalent replacement.

13. Limitation of liability

13.1. To the extent permitted by law, our liability to you is limited to the amount you paid for the boosting service. In no event will we be liable for indirect loss, consequential loss, loss of profits, loss of business opportunity or any other financial or commercial damages arising out of the use of our service.

13.2 We will not be liable for any damages caused by third parties, including game developers, publishers, digital content providers or any other third party in connection with the use of the boosting service you have purchased.

14. Applicable Law and Jurisdiction

These GCS are governed by French law. Any dispute shall be subject to the jurisdiction of the French courts. Nothing in this section limits or excludes the mandatory consumer protections applicable in the country of your residence which we are obliged to respect.

Thank you for choosing Captainboost for your video game boosting needs. If you have any questions or concerns, please do not hesitate to contact us via the means indicated in these T&Cs.

15. Integrity and Compliance with the Games Rules

15.1 Use of External Tools: We will not use any external tools, cheats, bots, or other third-party programs to provide our boosting services. All account upgrades are performed manually by experienced players.

15.2. Compliance with Game Terms and Conditions: We fully comply with the terms, conditions and policies of each video game for which we provide boosting services. By using our services, you also agree to abide by these terms, conditions and policies. In the event of changes to these rules by game developers, we will adapt our services accordingly to remain in compliance.

Last update: 26/06/2024